FAQ


1) Do I need additional software or equipment, or is training required to use Pluform?
No, Pluform is completely web based and accessible without additional software or special settings anywhere a computer or mobile device with Internet access is available. Pluform is also very user friendly.
2) What are the user fees?

Start with a 30-day All-In-One free trial. No strings attached. No credit card required. Would you like to continue after the free period? Get a Business license, Enterprise license or Custom license. Check the different options under ‘Pricing'.

3) What is the contract period for a Business License?

The duration of a contract is 12 months. After this term your contract will be renewed for 12 months without notice. If you wish to cancel your license please contact the servicedesk with 1 month notice.

4) How about user privacy?
We consider the privacy of our users to be very important. For this reason, no user data is shared with third parties (unless otherwise required by law), including not through external software like Google Statistics. See our full Privacy and Security Policy here.
5) Who has access to Pluform and how is it protected?
Only users with a username, password and an optional 2FA (two factor verification) code can access Pluform. Coaches can only view the profiles of their own clients. Clients cannot view each other’s profiles. By default, no personal addresses, phone numbers or mail data is visible. See our full Privacy and Security Policy here.
6) Where, how and how long is data stored?
The data stored within Pluform is saved on servers in the Netherlands, on the servers of the certified (ISO 27001) datacenters of Interconnect, located in the Netherlands (Eindhoven and ‘s-Hertogenbosch)… The data is AES-256 encrypted and sent to the server as well as encrypted stored on servers of Interconnect. The data is AES-256 encrypted and sent to the server as well as encrypted stored on servers of Interconnect. The data will be saved for the license period and for two years after the end of the license period. A user can also delete their own data. See our full Privacy and Security Policy here.
7) Are the functions in Pluform always available?
Basically, the various functions are accessible 24 hours a day and seven days a week. Of course there is a dependency on the availability of the Internet.
8) What to do if an error occurs?
If an error message appears on your screen, log out from your Pluform profile and try again later. If there are still error messages after several attempts, please contact our helpdesk or send an email using the contact form (please note your name and a detailed description of the error). We will contact you as soon as possible.
9) I lost/forgot my password/username, now what?

Click here: Forgot your password?, to request a new password. You will receive an email with a link in your e-mail account. This link can only be used one time. Tip: for safety reasons the password is not visible in the profile. When entering a new password several stars will appear and after saving the new password the input screen will be empty again.

10) How is the online communication secured?

Pluform uses an extended method of SSL, SSL Extended Validation. This means that the identity of the owner of the website that is listed in the SSL Certificate is validated through the rigorous Extended Validation Guidelines. The SSL EV Certificate of Pluform is created by Verisign. Verisign is the authority in the field of Internet security worldwide. See our full Privacy and Security Policy here.




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